Submit a request

Describe your issue as clearly as possible, including the order intentions, time of occurrence in UTC and other specific details. For trade-related issues, ensure that you are using the Trade Issue Inquiry form ( ) and clearly indicate the affected #OrderID, which can be found in For XRPEOS deposit claims, ensure that you are using the Missing EOS Memo XRP Tag form ( ) and attach the URL for your deposit proof video. For Google Drive URL, refer to For Wetransfer URL, refer to Consider attaching other relevant supporting documents, screenshots, screen recordings, etc that you believe may aid in our review. Depending on inquiry volume, Bybit CS usually gives our traders a response within 3 business days.

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